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IT Administrator

Reference:A007376 Location: Cork
Qualification:DiplomaExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Administrator

We are recruiting for an IT Administrator based in a leading medical device company in Cork or Dublin. You will report to the Software Solutions Manager.

Your Responsibilities:

  • Provide first line IT and telephone support.
  • Responsible for incident management via a ticketing system.
  • Supporting new and existing customer projects remotely and on-site.
  • Incident Management - ensure all tickets are resolved efficiently for both internal & external customers.
  • Administrative tasks - replying to queries, updating documentation, reviewing design specifications, privilege lists and data integrity assessments.
  • Liaise with external suppliers and vendors to support the resolution of issues.

What you need:

  • At least 1-year IT systems development and support experience.
  • Third Level IT course (min Level 6), ITIL certified, Microsoft Certification, CompTIA.
  • Strong software and IT infrastructure knowledge.
  • Customer Support experience – liaise and troubleshoot with customers to understand their technical issues and the support required.
  • Good knowledge of Database systems; SQL; MS SQL Servers.
  • Knowledge of networking and LAN/WAN technologies, Firewalls, Anti-Virus, Web filtering, Connectivity, Data Protection.
  • Good knowledge of root cause analysis and problem-solving techniques.
  • Capable of understanding user and process requirements and able to translate them into software solutions.
  • An outgoing personality with a passion for supporting the customer, ‘get up and go’ attitude

What will set you apart:

  • Knowledge of Computer Validation in a GxP environment
  • Knowledge of LIMS systems and system integration, with good understanding of API.
  • Knowledge of installing/ maintaining software required in laboratory processes
  • Experienced in regulated environments such as Medical, Pharmaceutical or Chemical sectors.

If you think you are the perfect fit for this role then click Apply or reach out to Libby!

Libby O’Donoghue
+353 1 507 9254