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Details

Inside Sales Specialist


Reference:APLP-565868 Location: Dublin
Qualification:DegreeExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Sales Specialist, Scientific Sales

Inside Sales Specialist
Our client, a pharmaceutical organisation are currently recruiting for an Inside Sales Specialist to join their growing team. As Inside Sales Specialist, you will be responsible for supporting the field-based Business Development Managers and Sales Rep as well as delivering expert customer service to new and existing customers. The ideal candidate will enjoy working in a Sales role in an office environment. This role will sit as part of the Marketing team and you will report directly into the Marketing Director.

Responsibilities
• Contribute to a successful Sales Team that is dedicated to servicing the customer’s account and in particular to maximising the volume of revenue generated
• In collaboration with Sales Managers, plan strategic development of core customers base and prospecting for new customers
• Understand the customer landscape for each division and be comfortable speaking to all levels of staff in a healthcare setting. (e.g. optician, pharmacist, receptionist etc.)
• Build credible and collaborative relationships with customers
• Maintain clear, open and effective communications with Field Based Business Development Managers who already have relationships established with our customers
• Manage multiple cross division projects e.g. some divisions the focus might be new account acquisition, while in others it might be more about some research to understand why customers perform a test the way they do
• Achieve pre-agreed performance targets, both quantitative and qualitative (e.g. volume, sales conversions, customer satisfaction and quality) for you as an individual and, where applicable for specific Customers Accounts
• Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner
• Increase customer loyalty, retention, revenues & overall satisfaction

Requirements
• 3rd Level Science, Technical or Business Qualification
• Training or related qualification or certification
• Proven experience as a telesales/customer support representative or other sales/customer service role
• Target driven with a strong sales focus and desire to exceed expectations
• Excellent communication and interpersonal skills both written & verbal
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Self-motivated and competitive with the ability to work both independently and as part of the team.
• Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for them.
• Ability to analyse information and decide on the right subsequent course of action
• Demonstrate effective ways to build customer relationships (rapport, identifying customer needs and resolving customer queries)
• Ability to work under pressure and to deadlines within a team environment
• Good knowledge of Microsoft packages – Excel & Word
• A good sense of humour and a bright, enthusiastic personality
• Willingness to travel in Ireland and UK as need (10%)

If you would like further Information you can contact the recruiter directly:

Sinead Cullen | Tel: +353 (0) 1 507 9252