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Software Application Support Specialist

Reference:A007375 Location: Dublin
Qualification:DegreeExperience:See description
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Scientist

We are recruiting aSoftware Application Support Specialistwho will provide support for specialised software. You will control a range of laboratory equipment such as weighing and analytical instrumentation. The software facilitates automatic data handling, high process security and full SOP user guidance.

Area: Munster or Leinster
Travel: Nationwide

Your Responsibilities:

  • Support the team in the development and implementation of processes and procedures.
  • Support customer requirements such as workflow analysis, method development and data integrity.
  • To act as first point of contact for inbound technical application issues providing technical assistance to customers.
  • Project Manage projects coordinating various stakeholders to ensure a smooth training and method development process.
  • Provide professional services including seminars, demonstrations, method development & online or onsite technical application support.
  • Provide ongoing support to both customers and sales/service personnel.
  • To assist the sales quoting process to ensure all relevant products, services and accessories are included on sales quotations.
  • Stay current with Laboratory Regulations from such entities as USP, FDA, MHRA.

What you need:

  • 3rdlevel Science degree required.
  • Ideally working experience in a regulated Laboratory (follow guidelines of MHRA, FDA, EU Annex 11).
  • Experience in planning and creating an analysis, Laboratory reports and working under GLP with basic understanding of Laboratory Instruments.
  • Knowledge of Laboratory Software Systems and competent in Microsoft packages.
  • Knowledge & experience of Laboratory Weighing & Analytical product desirable.
  • Self-starter can work independently and as part of a team when required.
  • Strong communication skills and comfortable working with various levels of customers.
  • Creativity in solutions (Find solutions and 'think outside the box')

If you think you are the perfect fit for this role then click Apply or reach out to Libby!

Libby O’Donoghue
+353 1 507 9254